Last updated: January 2026
Check Eligibility
Ensure the product is within the 7-day window and in original, unopened condition.
Contact Support
Email our support team with your order number and reason for return.support [at] quirae [dot] com
Ship Back
Once approved, follow the shipping instructions provided by our support team.
Return Conditions
To be eligible for a return, your item must meet the following criteria:
- Items must be returned within 7 days of receipt.
- The item must be unopened, unused, and in the same condition that you received it.
- It must be in the original packaging.
- Consumable products (supplements, skincare) must have the safety seal intact.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Questions about your return? Reach out to our customer success team at support [at] quirae [dot] com
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